More than 20,000 customers ditch TSB after IT migration chaos


Almost 22,000 customers ditched TSB in the wake of the chaos inflicted on them by the bank’s bungled IT migration, according to industry figures.

Statistics released by bank body Bacs, which operates the seven-day current account switch service (Cass), showed 21,790 people left the bank in the second quarter of the year – at the height of TSB’s troubles.

Almost two million people endured months of online and mobile banking disruption from April when TSB moved customer records to new systems.

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Source: Sky News