New Zealand Customs to use face-to-face checks for eGate inconsistencies

New Zealand’s customs officers will always conduct face-to-face checks whenever its eGates reject a passenger, Minister of Customs Kris Faafoi announced on Thursday.

The decision comes after a review of the nation’s eGate processes, which found the decision review tool (DRT) used to identify inconsistencies between a person and the passport used was flawed.

The review was initially created in response to a person in January being allowed to leave New Zealand via eGate despite using another person’s passport. The eGate had correctly identified the inconsistency between the person’s image and the passport, but the remote customs officer using the DRT system overrode the inconsistency to allow the passenger to depart the country.

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Source: ZDNet