TSB drafts in IBM team to end IT meltdown


TSB has drafted in experts from IBM to help solve the IT crisis that has left up to 1.9 million mobile and internet banking customers locked out of their accounts for days.

The chief executive, Paul Pester, said on Thursday he was “truly sorry” for the botched systems upgrade, but refused to say whether he would give up a potential £1m-plus bonus.

He admitted there were still problems with its internet banking and mobile app, seven days after the bank started moving millions of customer accounts to a new platform built by its Spanish owner, Banco Sabadell.

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Source: The Guardian